WHEN WILL I RECEIVE MY ORDER ?
Orders are shipped out directly from our many domestic & international warehouse partners and they will do everything they can to get you your order as fast as they can!
If you product description says shipped from USA, please allow an estimated 5- 13 business days for your order to be delivered (varies from product to product).
If you product description says shipped from China, please allow an estimated 15-30 business days for your order to arrive to the USA (varies from product to product).
Your satisfaction is our priority, so we will send you regular updates about your order progress and tracking information for all orders.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES ?
If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL ?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs or sent back or even lost during the delivery process then we apologise however, the postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES ?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES ?
We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.